We provide advice to Posts, in countries with emerging economies, that enables them to redefine their USO, develop a 5-year revenue growth plan, diversify, engage their employees and use innovation and partnerships in order to become viable and be the “connecting infrastructure” for the delivery of financial inclusion and the socio-economic development policies of their government.

We track innovations that impact and transform Posts around the world. We track processes and technology that helps them skip (leapfrog) inferior, inefficient ways of managing and operating. We help them move directly to more advanced solutions. We provide end-to-end service. We source state-of-the-art technology, negotiate low “group-buy” rates for our customers and help them implement.

A totally self-serve post office can easily operate in a secure, host-business franchise. Customers drop off their parcel, technology determines the weight and cubing, accepts payment and issues a shipping label. The customer drops the parcel in the secure deposit box. At the end-of-day, the postal employee collects all parcels for sortation and induction into the mail-stream.

We help Posts in emerging economies explore franchising as one of the ways to expand customer access to services, lower costs and achieve economies of scale. We develop an end-to-end “Franchise System” that includes a business-specific strategy and then create and document the structure, management and training tools necessary for the business to grow and to support the franchisees.