Numerous Posts are creating a new pride in their post office. They are making the post office more relevant for their customers by helping to eradicate poverty, promote education, improve education, improve healthcare, promote financial inclusion and by providing products and services that people need and want.

Correios (Brazil)

“Game changers” are business leaders and entrepreneurs who impact or improve our world. Game changers change the way things are done and shape the future of their business. Game changers can also be a product or a processes that is impactful and changes the existing postal business.

No Post Office wants to be seen as irrelevant, left behind by new communication technology, inefficient, costly, outdated and useless.

Responsible Posts want to reduce the very high government subsidies that are taking scarce resources away from infrastructure and social programs. These Posts want to be viable and pay their own way.

Every Post Office has the opportunity to become an engine for economic growth of financial inclusion and the nation’s “connecting infrastructure” for the delivery of not just postal but a wide range of services – governmental, financial, telecommunications, mobile, cellular, solar, health, retail and other relevant agency services (utility, banking, NGO, etc.) that people need, want and are willing to pay for.

There are numerous examples of postal administrations that are creating a new pride in their post office, making the post office more relevant for its customers and impacting their world.

Eradicating poverty and hunger

  • Brazil: Borsa Familia, Collection and delivery of food, health vaccines
  • Guyana &Tunisia: Delivery of pension payments
  • Kenya: Delivery of food

Promoting universal primary education

  • Brazil: Delivery of schoolbooks
  • Tunisia: Delivery of student grants
  • Kenya: Promote girls in school

Improving healthcare

  • Brazil: Medicine delivery, Campaign against child violence
  • Venezuela: Cardiovascular center
  • Hungary: Mobile cervix cancer screening station, Fund to find a cure for breast cancer

Promoting exports

  • Brazil: Correios launched Exporta Fácil giving over 10,000 small and medium enterprises (SMEs) access to foreign markets
  • Ecuador: Exporta Fácil tripled the value and volume of exports in two years.
  • Exporta Fácil has now been implemented in Brazil, Ecuador, Columbia, Peru, Uruguay, Bolivia, Venezuela, Argentina, Paraguay, Chile, Honduras, Panama and the Dominican Republic

Promoting financial inclusion (partnering with a bank) 

  • Brazil: Correios partnered with the Bradesco bank creating Banco Postal. New businesses increased by 23% and job creation increased by 14% – Now over 11 million banking accounts
  • Kenya: Over 320 different partners (commercial banks, Postbank, microfinance banks, savings and credit cooperatives, mobile network operators, regulated and non-regulated microfinance institutions, money transfer organizations, insurance companies, utility companies and government authorities responsible for social benefits and conditional cash-transfers) through which it offers cash-in/cash-out services
  • Rwanda: Partnered with Bank of Kigali
  • Tanzania: Partnered with the Tanzania Postal Bank (TPB) and CRDB Bank
  • Papua New Guinea: Post PNG provides access to financial services in rural and remote areas through its network of post offices and agencies –  domestic remittance service, Salim Moni Kwik (“Send Money Quick”), which enables clients to transfer cash from post office to post office, “MobileSMK,” allowing customers to conduct person-to-person (P2P) money transfers using the mobile phone /  Post PNG also offers office space to Australia New Zealand Bank (ANZ), which has opened bank branches in post offices on the Post PNG network
  • Other bank partnerships: Belgian Post, Czech Post, An Post, Norway Post, Slovenia Post, Correos, etc.

Promoting financial inclusion (creating a postal bank) 

  • Morocco: In four years, Poste Maroc’s Al-Barid Bank’s has increased the number of banking citizens from 34% to 62%, adding 500,000 accounts per year. Now over 6 million banking accounts
  • Bangladesh: Services targeted primarily at the unbanked population in rural and remote areas – savings accounts, savings certificates and life insurance schemes
  • Namibia: Post Office Savings Bank (NPOSB) – personal loans, investments and funeral coverage, Smart Card (uses biometric identification technology, allowing savings account holders to conduct cash-less transactions across the postal network)
  • Other postal banks: France, Italy, Switzerland, Germany, Japan, New Zealand, China, India, Togo, etc.

Promoting financial inclusion (expanding mobile money) 

  • Tanzania: M-Pesa and Airtel Money available through Tanzania Postal Bank
  • Bangladesh: Mobile money order, mobile banking service, mobile money order service and has issued over 55,000 postal cash cards
  • Papua New Guinea: Post PNG represents an interesting case of the early adoption of mobile technology for the provision of postal financial services
  • Togo: MobiPOST provides a mobile phone-based money transfer system ( Ten mobile) for on-the-spot financial services in remote areas via partnerships with private sector players to allow customers to send money orders and make payments throughout the national territory under the same conditions as at post office counters
  • Italy: Mobile banking

Expanding access to postal and other services 

  • Tanzania: To help serve the rural population, started franchised post offices
  • Tunisia: In addition to corporate post offices, there are commercial agenciesHaiti-OPH-UPU (Rapid-Post and Parcel Post)
  • Sudan: Postal agencies have extended their network
  • Haiti: In June 2015, Carel Alexandre, Director General of L’Office des postes d’Haïti (OPH) and Bishar Hussein, Director General of the UPU, announced that            Haiti would expand its network of post offices through franchises
  • Canada: Extensive network of franchised post offices has reduced operating costs dramatically
  • Many Posts offer bill payment for utilities and others

Expanding access to products and services that people need

  • Haiti: In 2016, the OPH defined a new USO and a 5 year growth plan that included providing agency services (Government Departments, banks or money transfer institutions, NGOs, utilities and telecoms); selling FedEx and UPS products and selling products on behalf of NGO’s and retailers (solar lanterns and radios, water purifiers, reading glasses, health products, mosquito nets, etc.) in addition to providing online buying and pick-up at the post office

Please click here to contact us for a free, no-commitment discussion.