We provide advice to Posts that enables them to create an innovation-focused organization, generate employee / dealer engagement; grow their business via diversification and backward integration strategies; and implement cost reduction strategies such as self-serve kiosks integrated with web and mobile, postal franchising and consolidation of rural post offices in order to optimize parcel-mail volume and revenue at the lowest operating cost.

New York, USA

Unprecedented change

The Universal Postal Union (UPU) has acknowledged that the postal sector is undergoing unprecedented changes, characterized by rapid technological development, globalization of postal markets and increased competition. Postal administrations must seek new ways of doing business in order to remain relevant for our customers. They must modernize through technology, diversify and develop products that meet the changing needs of customers.

Our approach – leadership, innovation, strategic vision, cost reduction, self-serve 

Leapfrog is an age-old, global children’s game, where children jump over each other’s stooped backs. Leapfrogging in the context of industrial organization, economic growth or business strategy means that you better your competitive position, shift the paradigm, and radically change the game to achieve an edge that allows you to get ahead in the business game.

What we propose

We propose leadership that motivates and leads by example vs hierarchies; volume-based strategies vs. margins; leapfrogging vs. progressive growth; diversification vs. mono-product; and coopetition vs. competition.

We help Posts move the organization from a traditionally hierarchical and political culture to an innovation culture. Posts need inspiring and inclusive leadership that listens, encourages ideas, leads by example, focuses on long-term growth and rallies employees and customers alike via an articulated, concise idea or vision that ignites excitement and expresses what the company wants to be.

We help Posts lower their operating costs by using postal franchises, self-serve solutions and consolidating rural post offices. More than 60% of Posts worldwide have some form of privatized post offices with varying degrees of viability. Post office franchises, located in privately owned businesses increase citizen access to postal and other services because they offer longer hours in more locations. They also have a lower cost-to-sell (10-20%) versus a corporate post office (50-60%).

40% of consumers prefer self-serve. It’s is no longer a “nice to have”. It’s a necessity to providing a positive customer and small shipper (e- bay sellers and e-commerce retailers) experience. The second most important attribute to delivering a great customer experience is to provide consistency across all channels (kiosks-web-mobile) in one seamless ecosystem. We help Posts design, develop and implement of their technology strategy with respect to self-serve kiosks.

We help Posts create a strategic vision that incorporates not only diversification of products and services but also a backward integration strategy that allows them to create a symbiotic partnership with small / medium businesses that helps them sell and ship more products abroad.

Our areas of expertise



Leapfrog Business Consulting specializes in 7 areas of the postal industry: Technological Modernization, Postal ReformStrategy Formulation, Effective Management, Cost Reduction (includingCustomer Self-Serve,  Postal Franchising), Revenue / Economic Growth, and Social Responsibility.

Technological modernization

  • We can address the end-to-end process
  • We can advise you on Retail Point-of-Sale Software or work with your Software Provider
  • Project Planning, Management, Records Management, Communication and Reporting to Steering Committee (Working with Post’s Business Coordinator, Tech. Coordinator, Software Testing Team and Project Team)
  • Postal Analysis Report (Postal strategy, 5 year plan, customer requirements, MSME environment and characteristics, competition, current postal export service, level of automation and connectivity, tracking system, meeting MSME needs, funding estimate, etc.)
  • Definition of Key Performance Indicators and System Reports
  • Postal Network Optimization and Automation Selection Plan
  • Hardware Requirements Plan (Including electricity, cellular, solar, surge protection, disaster recovery, etc.)
  • Asset Management
  • Data Management and Administration Plan
  • Documentation and Simplification of Processes
  • Software Set-up to Post’s Requirements
  • Testing Scenarios / Scripts
  • User Interface Documentation
  • Training Manual
  • Call-Centre Support Setup and Training
  • Training of Administrators
  • Train the Trainers
  • Rollout of System / Software

Postal reform

Strategy formulation

Effective management

  • Advanced Business Management (operations management, leadership, communication and marketing, strategic cost management, etc.)
  • Organizational Design and Structure
  • Quality of Service Key Performance Indicators (Standards and Measurement)
  • Leadership and Employee Engagement Strategies
  • Inventory and Product Management
  • Post Office Design for Productivity and Sales Improvement
  • Concept Store of the Future and Store Design
  • Design of Shipping Container Post Offices
  • Post Office Network Design
  • Automated Parcel Rating and Induction Systems
  • Printing Stamps on Demand
  • Pre-Paid Shipping Boxes and Envelopes
  • Documentation and Simplification of Processes
  • Cost Allocation of Operations and Product / Pricing Strategy
  • Postal Retailing and Sales Management (selling skills, online retailing, targeted communication techniques)
  • International Mail (Terminal Dues) Accounting
  • Transport Workshop (transportation, aviation security, EDI and impact of e-commerce)
  • Parcels & Logistics Management

Cost reduction

  • Postal Franchising (all components of the franchise system OR we can optimize your current financial model, establish a dealer value proposition, review your site selection evaluation process, etc.)
  • Self-serve kiosks (design, development and implementation of your technology strategy, reviewing the financial impact of placing a self-serve kiosk in your franchises and developing a dealer value proposition for your postal franchisees)
  • Integration of kiosk, mobile and web into one customer experience
  • USO Fund (annual contributions by all postal operators / courier)
  • Community Outreach – Consultative process for the consolidation of rural post offices
  • Addressing for Delivery

Revenue / economic growth

  • Postal Business Development
  • Retail Selling Techniques
  • Promoting Direct Mail
  • E-commerce at-the-post-office service
  • Implementation of Exporta Fácil (Gap Analysis, MSME Requirements / Associations, Strategy, National Coordination Team Participation, Postal Policy Reform, Technological Modernization, Promotion)
  • Training: Counter Sales, Territory Management
  • Agent Services: Public-Private Partnerships (Government, Retailers, Bank – Micro Loans, Mobile Money, Money Transfers, Competitor Products)

Social responsibility

  • Implementation of Government Social Support Programs
  • Implementation of Financial Inclusion Strategies
  • Agent Services: Partnerships with NGO to provide products / services / information

Please click here to contact us for a free, no-commitment discussion.