Our approach is to listen, respect and fully understand our clients’ business and culture, current challenges, long-term goals and strategy before we begin to formulate any recommendation. However, because we are genuinely interested in our clients’ success, we will also ask you the very hard questions.


We ask the very hard questions

To develop insights and generate new ideas your key leaders must be challenged to engage in an honest discussion about your products, your results to date, the possible future and your vision.

We will not ask questions that simply serve to agree with and validate your current strategy. We will not only ask fact-finding questions. We will ask investigative type questions that will force you to look at a number of possible responses.

To spark disruptive innovation in your organization, we will challenge your team’s thinking and break down long-held assumptions about your industry, your business and your products. Here are a few key questions:

  • What is wrong with your organization?
  • What is wrong with your products?
  • Do you know the profile of your average customer?
  • What features of your products do people like?
  • What are your organization’s core values?
  • Do your core values prioritize your employees, your customers, your shareholder?
  • What critical performance variables to you track, measure and publish to the public?
  • What strategic uncertainties keep you aware at night?
  • How committed or engaged are your employees to helping each other?
  • What are the impediments to innovation in your post office?
  • What would you change in order to increase your revenue?
  • What are you doing to make every post office at least break-even (revenues cover costs)?
  • What would you have to do to be self-sufficient and operate without a subsidy?
  • What would you change in order to lower your operating cost?
  • What would you have to do to generate an annual profit?
  • Do you hold campaigns to increase your sales and do you track the effectiveness of those merchandising and marketing campaigns?
  • What would you change in order to give people more access to post offices?
  • What would you change to increase the volume of mail?
  • How would you improve security oversight over reporting on funds at the post office level?
  • How would you ensure that you have trained territory managers and a written process of periodic financial reviews at each post office?
  • How would you ensure that when you build or repair post offices are you getting the best possible rates?
  • How would you improve the reliability of your stamp and product supply chain process?
  • How would you ensure that your counter staff to improve customer service or experience, in order to give customers the service they require and improve your overall sales?
  • What would you set annual and quarterly sales growth targets for your territory managers?
  • How would you create an innovation culture in your organization?
  • Who are all of your competitors?
  • Why are your competitors successful?
  • How can you do what they do?
  • How do your customers communicate with friends and family?
  • What products or services (postal and non-postal) do your customers need?
  • Who are you not selling to because you think they can’t or won’t pay?
  • What are the gaps in what consumers want versus what is available in the market?
  • How can you inject an emotional customer experience in your product / service?
  • What can you do to encourage and support commerce and exports?
  • How will it be rewarded?

Keep the discussion going

Leapfrog Business Consulting can also review with you the possibility of establishing more permanent vehicles for the open discussion of new ideas through – facilitated work sessions, collaborative activities and structured systems such as venture boards, innovation councils, centers of passion, cross-group solution teams, a product development system that rewards innovation, including customers in product innovation, mentor systems, open innovation systems…and more.

Please click here to contact us for a free, no-commitment discussion.