Leapfrog Business Consulting calls on key specialists in specific postal fields and bring in their skills based on our customer’s need. We also have access to a number of partners with specialized skills in software, technology and self-serve automated solutions.


Frank Cianciullo has over 29 years of experience in the postal industry. He is the lead advisor at Leapfrog Business Consulting. Frank has worked on a variety of projects including Technological Modernization, Franchising, Postal Reform, Strategy Formulation, Leadership, Employee Engagement, Disruptive Innovation, Cost Reduction, Revenue Growth and Social Responsibility.

His focus is on volume-based strategies vs. margins; leapfrogging vs. progressive growth; diversification vs. mono-product; and coopetition vs. competition.

Most recently, Frank worked with the Postal Administration in Haïti on behalf of the UPU. He has also worked with CARICOM and the Caribbean Postal Union (CPU) to establish a Universal Service Obligation (USO) commitment and financing format that could be used by all CPU members. He continues to be involved in working with l’Office des Postes d’Haïti as well as on other UPU and CPU projects.

He was National Director of Retail Operations and Franchising at Canada Post Corporation. With 6,300 post offices, Canada Post is the largest retail network in Canada and its 2,800 privatized post-office franchises form the second largest franchise network in Canada.

Frank holds an MBA from Concordia University in Montreal, and a Masters in Education from New York State University. He speaks English, French, Italian and Spanish.

Martin Sarch is a senior advisor at Leapfrog Business Consulting. He has 30 years of experience in the postal sector. Most recently he was National Director, Retail Postal Network and Distribution at Canada Post. As such, he was responsible for retail innovation, post office design, network development and operational maintenance for all 6,300 corporate and franchise post offices. Martin also managed the Retail supply chain for all retail and commercial products, shipping over $1.2B per year.

Martin was instrumental in introducing a stream of ground breaking disruptive innovation concepts. He developed and implemented a Smartphone App for territory managers to standardize and manage their work.

He designed and delivered the Canada Post concept post offices in Toronto, Edmonton and Vancouver including the development of the Self-Service Parcel Kiosk. J.C. Williams/Ebeltoft named Martin’s Drive-thru Parcel Centre (located in Richmond Hill, Ontario) one of the 2016 Retail Innovations.

He also developed a simplified tablet based, parcel management system (CARO-Lite) that is now a key part of the Canada Post delivery system.

Martin holds a Bachelor of Administration from the University of Ottawa; a Masters Certificate in Supply Chain & Logistics Management; and he completed the Lead Management Development Program 3.0 at the Rotman School of Management at the University of Toronto.